Terms of Service

Agreement to Terms

By scheduling an appointment, receiving treatment, or using the services of Dream Team Family Dentistry ("we," "us," or "our"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

Dental Services

Dream Team Family Dentistry provides general and specialty dental care services. The specific treatments and procedures offered are subject to change and are at the discretion of our licensed dental professionals.

Treatment Consent

Before any treatment, we will explain the proposed procedure, potential risks, alternatives, and expected outcomes. Your informed consent is required before proceeding with treatment. You have the right to ask questions and refuse any treatment.

Treatment Outcomes

While we strive for the best possible outcomes, we cannot guarantee specific results. Dental treatment success depends on many factors, including patient compliance with post-treatment instructions, overall health, and individual healing response.

Appointment Policies

Scheduling

Appointments can be scheduled by phone at (615) 907-3409 or through our online scheduling system when available. Confirmation of your appointment constitutes agreement to these terms.

Cancellation Policy

We request at least 24 hours notice for appointment cancellations or rescheduling. This allows us to offer the appointment time to other patients. Repeated no-shows or late cancellations may result in:

• A missed appointment fee
• Requirement to prepay for future appointments
• Possible dismissal from the practice

Late Arrivals

Please arrive on time for your scheduled appointment. If you arrive more than 15 minutes late, we may need to reschedule your appointment to ensure adequate time for treatment and to avoid delays for other patients.

Emergency Appointments

We make every effort to accommodate dental emergencies on the same day. Emergency patients may experience wait times, and treatment may be limited to addressing the immediate concern.

Payment and Insurance

Payment Responsibility

You are responsible for payment of all services rendered. Payment is due at the time of service unless other arrangements have been made in advance.

Insurance

We accept most major dental insurance plans and will file claims on your behalf as a courtesy. However, your insurance policy is a contract between you and your insurance company. You are responsible for:

• Understanding your coverage and benefits
• Paying any deductibles, copayments, or non-covered services
• Any balance not paid by your insurance company

Payment Plans

We offer flexible payment options including CareCredit and in-house payment plans for qualifying patients. Terms and conditions apply.

Collections

Accounts that remain unpaid may be sent to a collection agency. You will be responsible for any collection costs, including attorney fees, incurred in collecting your balance.

Patient Responsibilities

As a patient, you agree to:

• Provide accurate and complete medical and dental history
• Update us on any changes to your health or medications
• Follow pre-treatment and post-treatment instructions
• Keep scheduled appointments or provide timely notice of cancellation
• Treat our staff with respect and courtesy
• Pay for services as agreed
• Inform us of any concerns about your treatment

Records and Privacy

Your dental records are confidential and will be maintained in accordance with HIPAA regulations and our Privacy Policy. You may request copies of your records at any time. A reasonable fee may be charged for copying and processing records requests.

Website Use

Information Accuracy

We strive to provide accurate and current information on our website. However, the information is for general purposes only and should not be considered medical advice. Always consult with our dental professionals for specific treatment recommendations.

Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of these external sites.

Limitation of Liability

To the fullest extent permitted by law, Dream Team Family Dentistry shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services or this website.

Dispute Resolution

Any disputes arising from these terms or your treatment at our practice shall be resolved through good-faith negotiation. If negotiation fails, disputes will be resolved through mediation or arbitration in accordance with Tennessee law.

Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the revised terms.

Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Tennessee, without regard to its conflict of law provisions.